ABOUT SPECIAL ORDERS
You may Special Order styles, sizes and colors that are not in stock. A 50% deposit is required. The merchandise will be specially made and reserved for you. You will receive an email when your order is ready to ship, at which time the balance is due. Special Order is only available through our website for U.S. customers. International customers can order through CustomerService@houghtonnyc.com. Our normal return and refund terms apply. For more information, please contact CustomerService@houghtonnyc.com.
ORDERS & RETURNS
Once your order is complete you will receive an email containing your Order Confirmation Number. You can log into “My Account” and track the status of your order at any time.
Made a mistake on your order? Email us right away at CustomerService@houghtonnyc.com and we will help you fix it.
You will receive a second email with your Fed Ex Tracking number when your order ships. Styles that are in-stock usually ship the next business day. Pre-Order styles vary in production time, contact us at CustomerService@houghtonnyc.com with any questions regarding how long it will take for your Pre-Order to arrive.
You can return any Ready-To-Wear item purchased at Houghtonnyc.com within 20 days of your delivery date. All white, ivory and light colored styles are final sale. Body suits and intimate apparel are not returnable, final sale only. Refunds will be given for items returned with security tag still attached, in pristine unworn condition. A $20 flat Return Processing Fee will be deducted from all domestic refunds.
Sale items and intimate apparel are final sale and may only be returned in the event of a merchandise defect.
Once your return package is received please allow one week for your return and refund to be processed. When your return is accepted your refund will be issued, and you will receive a confirmation e-mail. Processing times vary among credit card companies and the transaction could take up to 10 days after our email to be acknowledged by them.
- Fill out the Return Request Form and submit it.
- Print out a return label.
- Ship the item using the provided label. We recommend you use an insured and trackable shipping service. Houghton is not responsible for damage or loss by couriers, postal services or shipping services.
- Keep a copy of your shipping paperwork.
- When your return is accepted your refund will be issued, and you will receive a confirmation email. Processing times vary among credit card companies and the transaction could take up to 10 days after our email to be acknowledged by them.
International Returns : Please follow the procedures provided by our partner International Checkout here.
If you have additional questions or need help please contact CustomerService@houghtonnyc.com.
Gift Certificates are available for purchase in increments of $50 and can be applied towards online purchases or purchases made during private appointments in the Houghton NYC Atelier. Upon purchasing a gift certificate, you will recieve a printable cerificate to gift to your loved one and a code to use for online purchases. Gift Certificates are final sale and can be purchased here.
Shipping & Duties
Standard Shipping - Free on all orders over $200
$10 on all orders less than $200.
Delivery in 5 – 8 days business days
Allow one additional business day for order processing
Overnight, 2-Day and 3-Day are available for additional fees.
Cost is determined by weight and destination. All choices will be displayed during checkout.
International Shipping is available to over 100 countries and duties and taxes can be prepaid.
For more information follow this link to our partner International Checkout.
US, State and Local Taxes : All applicable taxes will be collected during the checkout process.
International Taxes, Duties, VAT will be collected during the checkout. Houghton is not responsible for any additional duties or fees due upon receipt or pick up of your International Order.