Orders & Returns
Once your order is complete you will receive an email containing your Order Confirmation Number. You can log into “My Account” and track the status of your order at any time.
Made a mistake on your order? Email us right away at CustomerService@houghtonnyc.com and we will help you fix it.
You will receive a second email with your Fed Ex Tracking number when your order ships. Styles that are in-stock usually ship the next business day. Pre-Order styles vary in production time, contact us at CustomerService@houghtonnyc.com with any questions regarding how long it will take for your Pre-Order to arrive.
You can return any Ready-To-Wear item purchased at Houghtonnyc.com within 20 days of your delivery date. All white, ivory and light colored styles are final sale. Refunds will be given for items returned with security tag still attached, in pristine unworn condition. A $20 flat Return Processing Fee will be deducted from all domestic refunds.
Sale items and intimate apparel are final sale and may only be returned in the event of a merchandise defect.
Once your return package is received please allow one week for your return and refund to be processed. When your return is accepted your refund will be issued, and you will receive a confirmation e-mail. Processing times vary among credit card companies and the transaction could take up to 10 days after our email to be acknowledged by them.
- Fill out the Return Request Form and submit it.
- Print out a return label.
- Ship the item using the provided label. We recommend you use an insured and trackable shipping service. Houghton is not responsible for damage or loss by couriers, postal services or shipping services.
- Keep a copy of your shipping paperwork.
- When your return is accepted your refund will be issued, and you will receive a confirmation email. Processing times vary among credit card companies and the transaction could take up to 10 days after our email to be acknowledged by them.
International Returns : Please follow the procedures provided by our partner International Checkout here.
If you have additional questions or need help please contact CustomerService@houghtonnyc.com.
Gift Certificates are available for purchase in increments of $50 and can be applied towards online purchases or purchases made during private appointments in the Houghton NYC Atelier. Upon purchasing a gift certificate, you will recieve a printable cerificate to gift to your loved one and a code to use for online purchases. Gift Certificates are final sale and can be purchased here.